Failure of Picking up the Pocket WiFi at the Airport [For Japan Wireless’s Customers]

If you fail to pick up your ordered WiFi during the business hours of the airport post office due to flight delays, time shortage or other…

If you fail to pick up your ordered WiFi during the business hours of the airport post office due to flight delays, time shortage or other problems, we can arrange a re-shipping of the item to your next destination.

Kindly note that the re-shipping fee for JPY1,000 will occur in this case.

It takes 1~3 days to deliver it to you though it depends on where you are going to stay.

Would you please let us know of your hotel/residence and the reservation name in 3 days from Arrival day? (This doesn’t always mean it takes 3 days to deliver a package to your specified location.)

Please send an e-mail with the information below to

cs@japan-wireless.com

Hotel

— — — — — — — — — — — — — — —

Your order number: Axxxxxx

<Arrival day>

Hotel Name:

Address:

Reserved name/Booking number:

Check out date:

<The second day>

Hotel Name:

Address:

Reserved name/Booking number:

Check out date:

<The third day>

Hotel Name:

Address:

Reserved name/Booking number:

Check out date:

— — — — — — — — — — — — — — —

*Many hotels will not accept the delivery if the parcel’s attention name is not found on their booking lists.


Residence

— — — — — — — — — — — — — — —

Your order number: Axxxxxx

<Arrival day>

Exact address (full with room number, street number, building name, etc):

NAME who is registered as the resident to the address:

<The second day>

Exact address (full with room number, street number, building name, etc):

NAME who is registered as the resident to the address:

<The third day>

Exact address (full with room number, street number, building name, etc):

NAME who is registered as the resident to the address:

— — — — — — — — — — — — — — —

Generally your delivery package will be posted in advance into the letter box/door pocket without receiving signature.

Would you kindly pre-confirm the letterbox/door pocket can hold 25cm x 34cm size package.


Airbnb

If you stay at a rental residence served by Airbnb, would you kindly change your pick-up location to a post office near you? We are afraid but due to the delivery regulation to private residences and our many delivery failures in the past, we found the shipping to Airbnb is too difficult.

Kindly let us know the exact address of your Airbnb residence, so that we could find a convenient post office for you.

— — — — — — — — — — — — — — —

Your order number: Axxxxxx

<Arrival day>

Exact address (full with room number, street number, building name, etc):

<The second day>

Exact address (full with room number, street number, building name, etc):

<The third day>

Exact address (full with room number, street number, building name, etc):

— — — — — — — — — — — — — — —

We will send a payment request for the re-shipping fee after we confirm if the delivery can be accepted at your next destination.

At first, please send the e-mail with the delivery information above to us: cs@japan-wireless.com